Refund policy

At Zara Collection, we are committed to offering a seamless shopping experience with secure delivery and hassle-free returns. Our policies are designed to ensure that your jewellery reaches you safely and on time, while also providing a smooth return or exchange process when needed.

Delivery Policy
1. Shipping Options & Timeframes
We provide reliable and secure shipping with flexible delivery options:
Standard Shipping: Estimated 3–7 business days
Express Shipping: Estimated 1–3 business days for faster delivery
Same-Day or Next-Day Delivery: Available in selected cities
✔ Tracking Available: Every order includes a tracking number so you can monitor your shipment in real time.
✔ Secure Packaging: All jewellery items are carefully packed in protective boxes to prevent damage and preserve their elegance during transit.

Return & Exchange Policy
1. Eligibility for Returns
If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days, based on the following conditions:
✔ Unused Jewellery: Items must be unworn and in original condition to qualify for a return or exchange.
✔ Defective or Damaged Items: Eligible for replacement or refund if reported within 7 days of delivery.
✔ Incorrect Product: If you receive a wrong item, we will replace it at no extra cost.

2. Conditions for Returns
Items must be unused, in original packaging, and include all tags, certificates, and accessories.
Proof of purchase (order number or receipt) is required for all returns.
Customized or personalized jewellery pieces are not eligible for return unless they arrive damaged or defective.

3. Refund Process
Once your return request is approved, refunds will be processed to the original payment method within 5–10 business days.
For exchanges, the replacement item will be dispatched as soon as the returned product is received and verified.

At Zara Collection, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a simple and hassle-free return policy to make your shopping experience smooth. Please read the following guidelines carefully before initiating a return.

1. Eligibility for Returns:

Items must be returned within 7 days from the date of delivery.
Products must be in their original condition, unused, unworn, and with all packaging and tags intact.
Certain items such as customized jewellery pieces, engraved products, and final sale items may not be eligible for returns. Please check the product description for details.

2. Initiating a Return:

To initiate a return, please contact our customer service team at (+92) 3216663722 within the specified return window.
Provide your order number, the name of the item or items you wish to return, and the reason for the return.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.
We recommend using a trackable shipping service for your return and retaining the shipping receipt for your records.
Zara Collection is not responsible for items lost or damaged during return shipping.

4. Refund Process:

Once we receive your returned item or items, our quality assurance team will inspect them to ensure they meet the return eligibility criteria.
Upon approval, refunds will be issued to the original method of payment within 7 working days.
Please note that shipping charges are non-refundable.

5. Exchange Policy:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt.
Provide clear photos showing the issue and we will arrange for a replacement or refund as soon as possible at no additional cost to you.

7. Store Credit Option:

Instead of a refund to the original payment method, customers may opt for store credit equal to the purchase value plus applicable taxes.
Store credit can be used for future purchases on our website and does not expire.

8. Policy Updates:

Zara Collection reserves the right to update or modify this return policy at any time without prior notice. Please review this page periodically for any changes.

By making a purchase on our website, you agree to abide by the terms of this return policy. If you have any questions or concerns regarding returns or refunds, please contact our customer service team for assistance. We are here to ensure your shopping experience is smooth and satisfying. Thank you for choosing Zara Collection.